The customer record should be independent of any Account record, as the customer may have multiple accounts. Older-style billing systems focused on the parcel or address (for property taxes) or the meter (for utility billing). Modern billing systems focus on the customer and the management of customer information. Among other things it means that when a customer moves to a new address all of the data already exists and does not have to be re-keyed. Because some data is non-standard, either between customers or between different cities or utilities, a number of user-defined fields should be available in the billing system to support this need.
From Customer Management Fact Sheet which can be found at Public Sector Billing.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment