E-billing provides a faster, more efficient and convenient way to receive and check customer bills. It is increasingly used for property tax and utility bills (ie. public sector billing). Here are some of the advantages:
* It is interactive, giving the customer online access to more information on things like discounts and reliefs
* Customers can see their bill as soon as it is available
* Customers usually still have the choice to download and print their bill in PDF (Adobe) format if needed
* Each person named on the bill should be able to receive their own copy at the email address given for each person
* It helps to reduce printing and postage costs
* It helps to protect the environment by saving paper
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Historically, organizations with high-volume billing have used a portal based approach to Electronic Bill Presentment & Payment (EBPP). where billers 'deliver' their bills electronically by posting them on a website and sending an email notification to the customer.
ReplyDeleteThe traditional 'pull' process is easy to do and convenient for the biller - but cumbersome and inconvenient for the customer. With less than 10% adoption across all industries, this approach has not achieved the anticipated nor required customer adoption.
The strategic 'push' - inbox delivery of bills and statements - dramatically increases customer adoption of paperless documents and electronic payments.
Read further:
http://www.striata.com/ebilling/ebilling-overview/the-striata-ebilling-push-advantage.html
Case Study: http://uaelp.pennnet.com/display_article/285978/22/CWC/CWCFA/none/1/e-Billing-goes-further-with-a-%27push%27/
http://www.gpellc.com/html/sstories1.html